Refund Policy

At Publora ("we", "our", or "us"), operated by SOFTANA LTD via publora.co.uk, we aim to ensure complete satisfaction with our platform, API, and scheduling services. This Refund Policy outlines the terms under which refunds are issued for paid subscription tiers and service fees.

1. Standard 30-Day Window

We offer a full refund to any customer who requests it within thirty (30) days of their initial purchase or subscription upgrade, provided the service has been used for less than 30 days. If the platform does not fit your operational workflow during this initial period, contact us for a prompt reimbursement.

2. Technical Claims & Unresolved Issues (Anytime Refund)

You are eligible to request and receive a full refund at any time—even outside the standard 30-day window—if:

• You experience technical defects, platform failures, or API errors directly attributable to Publora that severely hinder your usage;
• You submit a motivated claim containing relevant details (such as error logs, request IDs, or screenshots) to our support team; and
• Our technical team is unable to repair or resolve the reported issue within a reasonable timeframe (typically fourteen (14) business days from formal notification).

3. Non-Refundable Items & Exceptions

• Free Tier / Trial Allocations: Free plans and complimentary credits are provided on an as-is basis without monetary charges and are non-refundable.
• Third-Party Platform Outages: Refunds will not be granted for service disruptions caused by third-party social media networks (e.g., unexpected API deprecations, rate limits, platform blocks, or network outages enforced by platforms like X, LinkedIn, Instagram, Meta, or YouTube) that are outside our direct control.
• Abuse of Terms: Accounts terminated due to a violation of our Terms of Service (such as spamming, malicious bot activity, or breach of platform acceptable use policies) forfeit all rights to a refund.

4. How to Request a Refund

To request a refund, please contact our billing support team at support@publora.co.uk or write to us at:

Please include your registered email address, transaction ID, and details regarding your request. Approved refunds are processed via our payment processor (Stripe) back to your original payment method within 5–10 business days.