Privacy Policy

SOFTANA LTD ("we", "our", or "us"), operating publora.co.uk, respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you how we collect, use, process, and safeguard your personal data when you visit our website or use our services.

1. Data Controller

SOFTANA LTD is the data controller responsible for your personal data collected via publora.co.uk.

2. Information We Collect

We collect several types of information to provide and improve our Service:

• Account & Contact Data: Name, email address, billing address, and account preferences.
• Social Media Integration Data: OAuth authorization access tokens, profile IDs, and social account handles required to publish posts on your behalf. We do not store your raw social network passwords.
• Financial & Billing Data: Payment confirmation details processed securely via PCI-DSS compliant third-party payment processors (Stripe). We do not store full payment card numbers on our servers.
• Technical & Usage Logs: IP address, browser type, operating system, request logs, pages visited, timestamps, and diagnostic data automatically recorded when accessing our site or API.

3. Purpose & Legal Basis for Processing Data

Under the UK General Data Protection Regulation (UK GDPR), we process your data under the following legal bases:

• Performance of a Contract: To manage your account, execute post scheduling, process payments, and deliver API services.
• Legitimate Interests: To maintain security, troubleshoot bugs, prevent fraudulent activity, and analyze system performance.
• Legal Obligation: To comply with tax, financial reporting, and statutory legal requirements.
• Consent: Where you have granted explicit permission for specific marketing or voluntary communications (which you may withdraw at any time).

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers who facilitate our service:

• Payment Processors: Stripe (for secure billing).
• Infrastructure & Hosting: Cloud infrastructure and database providers used to host the website and API safely.
• Social Media Networks: Connected platforms (e.g., LinkedIn, X, Meta) strictly to deliver your requested publishing instructions.

5. International Data Transfers

Your information may be stored and processed on servers located outside your home country. When transferring personal data outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses or UK International Data Transfer Agreements) are implemented to protect your privacy rights.

6. Data Security

We implement robust, industry-standard technical and organizational security measures—including TLS 1.3 encryption, secure token hashing, restricted administrative access, and regular vulnerability checks—to protect your personal data from unauthorized access, alteration, or disclosure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. You may request account deletion at any time.

8. Your Legal Rights (UK GDPR)

Subject to applicable law, you have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure: The right to request that we delete your personal data.
• Restriction & Objection: The right to restrict or object to our processing of your data.
• Data Portability: The right to receive your personal data in a structured, machine-readable format.

To exercise any of these rights, please email us at support@publora.co.uk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this policy and posting the revised version on publora.co.uk.

10. Contacting Us & Complaints

If you have questions or concerns regarding our privacy practices, please contact us at support@publora.co.uk or write to SOFTANA LTD, 38 Thistle Street, Edinburgh, EH2 1EN, UK. If you reside in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).